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Simon Marks pictured in 1960

M&S Making a Mark - Simon Marks

Innovative leader who made M&S the high street name it is today Read More
Close up of hand holding pen and notebook

Customer Service Records

Examine records relating to customer service at Armley Mills Read More
Assistant taking money from a customer

Customer Service Situations

Take a look at some typical customer service situations or examples Read More
M&S Melting Middle chocolate pudding

M&S Melting Middle Pudding

Innovation in food technology Read More

WWI Shells Inspire the Game of Darts

Early brass dart shafts were fashioned from WWI artillery shells Read More
Your M&S magazine with Twiggy on front cover

M&S Birth of a Brand - Advertising

How a major high street retailer has promoted itself to the world Read More
Bucktrout and Firth Limited shop front, Bedale

Bedale 19th and 20th Century Painters and Decorators

Examining the Bucktrout and Firth businesses of Bedale Read More
Customer complaints form

Customer Complaints

An insight into a local authority museum's complaints procedures Read More
Archive photo of lady wearing an M&S dress

M&S Wartime Utility Clothing

Creative design during the rationing years Read More
M&S 125 Anniversary shop window display

M&S Birth of a Brand - Campaign Case Study - 125 Anniversary

How M&S celebrated 125 years of being in business in 2009 Read More
Signing language

Customer Service

Investigate aspects of customer service at Leeds Industrial Museum Read More

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