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• Introduction
• Customer Arrives at the Museum
• Booking an Educational Workshop
• Customer Complains about Access
• Customer Query
• Activity

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Customer Service Situations

Activity

In groups, think about the following;

• What other examples of customer service situations do you think might happen within the Museum?

• How would you handle the situations?

• How do you think staff might handle the situation?

• What records are kept?

• Why is this good customer service?

Hint: Use our staff to help you answer these questions!!