World War One in the Humber resources
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From Mok the gorilla to Viking rings - fascinating objects from around the world


First World War Centenary led by IWM

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Customer Service Situations


In groups, think about the following;

  • What other examples of customer service situations do you think might happen within the Museum?
  • How would you handle the situations?
  • How do you think staff might handle the situation?
  • What records are kept?
  • Why is this good customer service?

Hint: Use our staff to help you answer these questions!!

Return to Customer Services Main Page

Document icon Learning article provided by: Armley Mills Museum, Leeds Museums and Galleries | 

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