Customer Service Situations

What is a Customer Service Situation?

Any situations that require staff to have contact with customers are customer service situations!

Customers at Armley Mills, Leeds Industrial Museum are supported by staff in a variety of ways. For example, they:

  • Provide information
  • Provide advice on health and safety
  • Provide assistance for people with access needs
  • Deal with customers who are not members of the public
  • Offer extra services
  • Deal with problems and handling complaints
  • Keep records

View other relevant My Learning resources or see the teachers' notes page for discussion and activity ideas. 

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Document icon Learning article provided by: Armley Mills Museum, Leeds Museums and Galleries | 
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