Customer Service Situations

Customer Query

Type of Customer Service:

Providing Information

What happens?

A local enthusiast asks for detailed information about one of the locomotives at the museum.This may take the form of a written enquiry (letter or email) or telephone enquiry relating to the museums collection.


If the enquiry is not sent directly to the member of staff who is responsible for dealing with it, a member of the front of house team will pass the enquiry on to the right person.


Records kept:

  • Record of the enquiry on the enquiries record form.

  • Record of the original communication e.g. email stored, letter filed with response.

View other relevant My Learning resources or see the teachers' notes page for discussion and activity ideas. 

Scroll down for a list of links and resources on this topic.

Document icon Learning article provided by: Armley Mills Museum, Leeds Museums and Galleries | 

Comment on this page

This content is licensed under Creative Commons BY NC SA

Accessibility Statement | Terms of Use | Site Map

Copyright © My Learning 2015. All Rights Reserved

Website by: Grapple