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Customer Service Situations

Customer Complains about Access

Initially, a member of the front of house staff would deal face to face with the complaint made by the visitor.


If this was not found to be satisfactory, staff would then advise them that they could either speak to the front of house manager or complete one of the following records of their complaint.


Records Kept:

  1. Make an informal complaint in the Comments Book at the front desk
  2. If the customer still wasn’t happy, recommend that they could fill in a formal comments form otherwise known as the 'let us know' form.
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Document icon Learning article provided by: Armley Mills Museum, Leeds Museums and Galleries | 

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