Customer Service Records

Comments Form

When is this record used?

When a customer wants to make a more formal comment, complaint or compliment to museums staff.

How is this record used?

The customer would complete the form by hand or on-line, by phone, email or text and submit to the general Leeds City Council customer contact centre. This will then be recorded and passed onto the Visitor Services Manager at Armley Mills who would then respond within 15 working days.

In addition, this form is available in the following languages:
  • English
  • Arabic
  • Bengali
  • Chinese
  • Gujarati
  • Hindu
  • Punjabi
  • Urdu
This is to meet the needs of customers whose first language is not English.

These forms can be downloaded from the Leeds City Council website or by clicking on the links below.

View other relevant My Learning resources or see the teachers' notes page for discussion and activity ideas. 

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Document icon Learning article provided by: Armley Mills Museum, Leeds Museums and Galleries | 
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