Customer Service Records

Team Talk

Armley Mills is part of Leeds City Council which employs over 30,000 staff, has almost 100 elected members and serves a population of nearly three-quarters of a million people!


It is really important therefore that staff understand the aims and objectives of the organisation and their role in achieving these.


The Team Talk brief system enables managers to cascade information right down the organisation, quickly and regularly. 


Team Talk makes sure that everyone receives up-to-date, relevant information on a regular basis, and brings a number of important benefits across our organisation:

  • Reduce rumours and misunderstandings
  • Supporting change (Closer Working: Better Services)
  • Two-way communication
  • Increased commitment
  • Making the most of our managers
  • Media messages and current affairs

View other relevant My Learning resources or see the teachers' notes page for discussion and activity ideas. 

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Document icon Learning article provided by: Armley Mills Museum, Leeds Museums and Galleries | 
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