Customer Service Records

Enquiry Form

When is this record used?

This form is used to record any query about the museum and what it offers. This may take the form of a letter requesting details about objects, collections or generally about the museum.

How is this record used?
The enquiry is received via email or by post and are passed to the relevant person e.g. curator, admin assistant or education officer. The enquiry will be dealt with in a particular timescale and if this is not possible, a letter will be issued to explain the cause of delay.

The forms are used to monitor information like;
  • Customer needs and requirements
  • The amount of time spent by staff dealing with customer queries
  • Customer trends

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Document icon Learning article provided by: Armley Mills Museum, Leeds Museums and Galleries | 
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